1. Introduction
Gloss Wealth ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our accounting services.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Name, address, email address, and phone number
- Financial information necessary for accounting services
- Business information and records
- Tax identification numbers and related documents
- Banking details for payment processing
Technical Information
When you visit our website, we may collect:
- IP address and browser information
- Cookies and similar tracking technologies
- Usage data and website analytics
3. How We Use Your Information
We use your information for the following purposes:
- Providing accounting and financial services
- Communicating with you about our services
- Processing payments and transactions
- Complying with legal and regulatory requirements
- Improving our website and services
- Sending newsletters and marketing communications (with consent)
4. Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Contract: Processing necessary for performing our accounting services
- Legal obligation: Compliance with tax and accounting regulations
- Legitimate interest: Improving our services and business operations
- Consent: Marketing communications and optional services
5. Information Sharing and Disclosure
We may share your information with:
- HMRC and other regulatory bodies: As required by law
- Professional advisors: Lawyers, auditors, and other consultants
- Service providers: Technology and administrative support companies
- Banks and financial institutions: For payment processing
We do not sell or rent your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Access controls and authentication systems
- Regular security assessments and updates
- Employee training on data protection
- Secure storage of physical documents
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Tax and accounting records are typically retained for 6 years in accordance with UK law.
8. Your Rights
Under UK GDPR, you have the following rights:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data (subject to legal requirements)
- Restriction: Request limitation of processing
- Portability: Request transfer of your data
- Objection: Object to processing based on legitimate interests
- Withdraw consent: For processing based on consent
9. Cookies
Our website uses cookies to enhance your experience. We use:
- Necessary cookies: Essential for website functionality
- Analytics cookies: To understand website usage
- Marketing cookies: For advertising and marketing purposes
You can manage your cookie preferences through our cookie consent tool.
10. International Transfers
Your personal data is primarily processed within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "last updated" date.
12. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
13. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.